{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d46f80690ee44b509079a79d837a5b90\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d46f80690ee44b509079a79d837a5b90-6907481bc32c0a29.gif","duration":55.659,"title":"Claim Processing Alternatives In Store Returns","description":"Automation cannot decide how to handle broken items. After registering the claim via the in-store form, search the order number on the Main Dashboard to review it. You must manually click and choose one of the following resolutions:\n\nCreate New Order: If you are approving the claim and shipping them a brand-new replacement from the warehouse. \n\nRefund / Store Credit: If you are keeping the item and paying them back. In this case, please reject the replacement request. \n\nReject: If the item does not qualify as a valid claim and you are denying the request."}