{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d5745ffdf1a74f08971d91144b78dcfc\" frameborder=\"0\" width=\"3054\" height=\"2290\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2290,"width":3054,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2290,"thumbnail_width":3054,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d5745ffdf1a74f08971d91144b78dcfc-1bb8dca39c88b497.gif","duration":182.3,"title":"Customize CAASI Preferences for Better Bookings","description":"This Loom explains how to customize Casey’s preferences to promote your services and drive bookings. It instructs viewers to open the app drawer, select Casey, and access the Open Casey Communication Hub, then go to Application Settings and Casey Preferences. Viewers can set Casey’s display name, choose one of four tones (Warm and Friendly, Direct and Professional, Calm and Reassuring, or Energetic and Encouraging), and enable show prices plus limit answers to business info stored in their Wellness Living account. The Loom concludes that these settings help Casey sound natural and stay on brand in client chats."}