{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d69b45b3770a499fa976e9fd0b8e3217\" frameborder=\"0\" width=\"1420\" height=\"1065\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1065,"width":1420,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1065,"thumbnail_width":1420,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d69b45b3770a499fa976e9fd0b8e3217-4f0b73acc83b9ff9.gif","duration":638.981,"title":"Noibu Sessions Overview","description":"In this video, I walk you through Noibu's Sessions Recording and Sessions Search feature, highlighting how to navigate and filter through the 3.3 million recorded sessions to find specific customer experiences on our website. I explain the importance of various columns, such as friction factors and last funnel steps, which help us understand customer interactions better. Additionally, I demonstrate how to use filters, including help codes and custom attributes, to narrow down sessions effectively. I encourage you to utilize these tools to enhance our understanding of customer behavior and to address any reported issues quickly. Please take a moment to familiarize yourself with these features and consider how they can improve our customer support process."}