{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d6f6ac51c3c345128ade266a16aa4cf9\" frameborder=\"0\" width=\"1480\" height=\"1110\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1110,"width":1480,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1110,"thumbnail_width":1480,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d6f6ac51c3c345128ade266a16aa4cf9-81e1d4ff40192920.gif","duration":93.242,"title":"Intercom - AI Generated Summary Request","description":"In this video, I share my excitement about the new AI-generated CSAT reports and how they compare to our original scores. The insights we've gained from these reports have been incredibly helpful, especially when analyzing customer feedback. I suggest creating a summary block that aggregates comments and ratings for easier review, similar to Amazon reviews. Please let me know your thoughts on this idea!"}