{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d765a47280a14817b0bf511c90305edb\" frameborder=\"0\" width=\"1868\" height=\"1401\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1401,"width":1868,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1401,"thumbnail_width":1868,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d765a47280a14817b0bf511c90305edb-3fc36e485928fa3e.gif","duration":669.895,"title":"Support Agent Analytics Dashboard Overview","description":"In this video, I walk you through our support agent analytics dashboard, designed for customers using our AI support agent. We cover key metrics such as total call count, percentage of calls not requiring human intervention, hours saved, and revenue uplift generated by the agent. I also highlight trends in call volume and intervention, as well as insights into customer inquiries and sentiment."}