{"type":"video","version":"1.0","html":"","height":1021,"width":1362,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1021,"thumbnail_width":1362,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d863b1124f1f480295eb9d12ea60f16e-a901a0435227bf30.gif","duration":98.816,"title":"How to Update Check Payments Offline","description":"This Loom explains how to update a resident’s account when they have paid offline by check. After logging in, navigate to the Accounts page on the left to find the resident, using scrolling or filtering by resident or payer name. Open the resident account, click the three dots next to the open balance and Collect button, then choose Pay now, select via check, and click Update to mark the balance as zero and note the payment method. This is especially important for residents on autopay who are paying by check for the month, as it prevents autopay from running and stops reminder notifications."}