{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d913003db8ed4ef481fd49fadbf50e5a\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d913003db8ed4ef481fd49fadbf50e5a-00001.gif","duration":217.209,"title":"Setting Up Cases in the Resale Ratings Portal","description":"Hey Amsterdam printing team, in this video, I will walk you through the process of setting up cases within the resale ratings portal. I will explain the different case and review statuses, how to handle resolved cases, and how to respond to positive and negative reviews. Pay attention to the timestamps for important information. No action is requested from you in this video, it is purely for informational purposes."}