{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d9cf30bf4e85412ba4b6623e38a2344d\" frameborder=\"0\" width=\"2308\" height=\"1731\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1731,"width":2308,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1731,"thumbnail_width":2308,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d9cf30bf4e85412ba4b6623e38a2344d-a65a6d141af7bd36.gif","duration":126.1407,"title":"Creating Warranty Claims Efficiently in Corso Admin","description":"In this video, I walk you through how to create warranty claims directly within the Corso admin, which streamlines the process for both you and the customer. Instead of having customers navigate the portal themselves, you can efficiently handle their claims while communicating with them. I demonstrate how to look up orders using their email or order number and how to edit customer and shipping information as needed. You'll see how to select items, determine quantities, and specify reasons for the claim. Please take note of this process so you can implement it in your interactions with customers moving forward."}