{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/da6e4444053241eabe9815bfa3e64bf7\" frameborder=\"0\" width=\"1572\" height=\"1179\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1179,"width":1572,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1179,"thumbnail_width":1572,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/da6e4444053241eabe9815bfa3e64bf7-f6a751212d0fbed3.gif","duration":300.2479,"title":"Joy Newsletter - Video Edition","description":"Joy Newsletter – Video Summary ✨\n\n1. 📝 2025 Customer Survey\n- Now live – takes just 5–10 minutes  \n- Chance to win a £50 Amazon voucher 🎁  \n- Feedback is anonymous and helps improve Joy 💡\n\n2. 💬 New Support System – Intercom (support.thejoyapp.com)\n- New help button in the Joy case management system  \n- Features:  \n  - Quick access to help articles in the CMS 📚  \n  - Live ticket updates 📨  \n  - Chat with Joy Assist bot 🤖\n\n3. 🧠 Updated Help Center\n- Refreshed Joy Knowledge Base  \n- Clearer, easier-to-navigate articles for faster answers 🚀\n\n4. 🎥 Product Spotlight Webinars\n- Learn about new, existing, and hidden features  \n- Helps your team get the most out of Joy 🔍\n\n5. ⚠️ Product Updates  \n- Apology for recent downtime (late March/early April)  \n- Team expansion underway to:  \n  - Boost system stability 🛠️  \n  - Fix bugs faster 🐞  \n  - Deliver new features quicker ⚡\n\n6. 🔮 Sneak Peek at Upcoming Features\n- New calendar design 📆  \n- Updated client view for smoother collaboration 🤝\n\n7. 🏷️ Tool Highlight – Tags\n- Group patients easily with custom tags  \n- Filter data by condition, demographic, and more 📊  \n- Example: tag pre-diabetic patients for quick insights\n\n8. 🛍️ Monthly Marketplace Demo\n- Next session: April 24, 9:30–10:00 a.m.  \n- Open to all service providers – come join! 🙌"}