{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/dac3fc7c4c43479189145ecc8fc409f5\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/dac3fc7c4c43479189145ecc8fc409f5-1712428788791.gif","duration":920.963,"title":"Routing Rules","description":"In this video, I explain the role of Routing Rules in determining how tasks are assigned to agents. I discuss how routing rules are organized and provide a walk through of the default routing rules for Inbound SMS and Outbound Calls as examples."}