{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/dadf6bf64579430392b21abac1916787\" frameborder=\"0\" width=\"2400\" height=\"1800\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1800,"width":2400,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1800,"thumbnail_width":2400,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/dadf6bf64579430392b21abac1916787-872e3b06222b1a97.gif","duration":1462.84,"title":"Getting to Know the Modio Health Extended Credentialing Services (XCS) Team ","description":"This ModioU explains how the XCS Credentialing Services Team grew and scaled while maintaining operational excellence. The team was created in 2015, scaled from about 10 people to 27, and expanded by incorporating its sister division Lokom Smart payer enrollment team, while ramping service lines like licensing, hospital privileging, and primary source verification. Amy and Melissa describe success drivers including patience, empathy, problem solving, tenacity, strong onboarding, real-time knowledge sharing, and use of One View dashboards and reporting, including client auto reporting for KPIs and risk monitoring like monthly Medicaid revalidation checks to prevent claim denials. They also share upcoming goals including moving toward NCQA certification, expanding consulting services, and adapting processes as AI becomes more prominent."}