{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/db4bca40739f43a3a1e500a19dbada08\" frameborder=\"0\" width=\"640\" height=\"480\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":480,"width":640,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":480,"thumbnail_width":640,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/db4bca40739f43a3a1e500a19dbada08-b892c847b7117815.gif","duration":2315.8,"title":"What has HR got to do with CX? - a conversation with Kristin Berkinsky and Ian Golding","description":"In this conversation with the brilliant Kristen Berkinski, we dive deep into the often overlooked connection between HR and customer experience. Kristen shares her insights from over 30 years in people leadership, emphasizing the need for organizations to rethink their approach to performance management and employee experience. We discuss the importance of psychological safety and how the new generation of workers is challenging outdated norms. I encourage you to reflect on your own organization's practices and consider how you can leverage people management to create a better workplace. If you're interested in exploring these ideas further, I invite you to reach out to Kristen."}