{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/db606048b34f43f9906a023458cf7fe4\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/db606048b34f43f9906a023458cf7fe4-04ea23618fb5f2d5.gif","duration":275.1,"title":"Understanding Tag Creation in Calls","description":"In this video, I explain how to create and use tags effectively during customer calls. I cover the process of adding new fields and how to fetch specific key phrases, such as when a customer provides a new number. It's important to note down these details and add them as tags for better tracking. I also discuss the use of multiple choice tags to capture customer interest. Please ensure to create the tags accordingly based on the conversation."}