{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/dbef0471dfe644a8849ae22ae6ce02f6\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/dbef0471dfe644a8849ae22ae6ce02f6-debf2c4923cfb70e.gif","duration":1042.199978,"title":"Demo FareHarbor Agent","description":"This Loom explains how to set up Fair Harbor agent to automatically answer guest questions and complete bookings across phone, email, chat, and social channels. It covers editing the AI profile and publishing AI profile instructions, adding knowledge base sources like crawled websites, and configuring handoffs with modes such as AI only, quit handoff, balance mode, and AI first mode. The Loom also shows how to connect channels (for example Instagram), review conversations in a unified inbox with sentiment, and test the website chat widget for booking with live availability and payment links. In a live phone demo for a Dolphin Tour on May 2 at 10 a.m., the agent quotes a total of about $151.25 for two adults and two kids and collects contact details to send a booking link."}