{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/dc4b600f42d64816b43bace77160f13c\" frameborder=\"0\" width=\"1672\" height=\"1254\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1254,"width":1672,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1254,"thumbnail_width":1672,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/dc4b600f42d64816b43bace77160f13c-7fe0cd33989e2a66.gif","duration":112.5852,"title":"My Nuwa Pen isn’t charging–what do I do?","description":"In this video, I walk you through the steps to troubleshoot if your pen isn't charging. First, we check if the case is charged, indicated by the lead light color. Then, I demonstrate how to properly align the pen with the charging pins in the case to ensure a good connection. Please make sure to follow these steps carefully to avoid any issues with charging."}