{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/dca547fc490b4c7db8869bbbcfe3cfbd\" frameborder=\"0\" width=\"2320\" height=\"1740\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1740,"width":2320,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1740,"thumbnail_width":2320,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/dca547fc490b4c7db8869bbbcfe3cfbd-91a3b872acb918fa.gif","duration":536.071,"title":"Advanced Exchanges","description":"In this video, I walk you through Corsa's Advanced Exchanges functionality, which enhances our customers' ability to upsell or downsell during the exchange process. I demonstrate how to set up product exchange rules in the admin settings, allowing customers to select items that may be more or less expensive. We explore different scenarios from a customer's perspective, including how to handle upsells and downsells, and the process for submitting claims. I also highlight the new UI features that make the exchange process clearer for customers. Please ensure you familiarize yourself with these functionalities to enhance our customer experience."}