{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/dd3521d47b014c14818d11899f1654ef\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/dd3521d47b014c14818d11899f1654ef-ec036fa7fe3ad50d.gif","duration":2707.435,"title":"Lumiere Medical Spa Booking Workflow Explained","description":"This Loom explains the full GHL workflow for Loomier that starts when a patient books in a four-staff round-robin Treatment Booking Calendar and automates lead nurturing through emails, tags, and pipeline updates. Booked contacts are tagged by appointment status and chosen treatment, with a conditional branch based on visit count: new patients (visit count equal to zero) are set to first visit booked, get an intro $49 opportunity card, and receive a branded booking confirmation email. Returning patients (visit count greater than zero) have their status updated to returning patient and receive an opportunity card at the treatment’s normal price (Hydrating Facial 150, Brightening 150, Skin assessment and intro pill 175) plus a rebooking confirmation email. The workflow then sends reminders 48 hours, 24 hours, and 1 hour before the appointment, skipping reminders if booking is too close, notifies staff, and after the appointment triggers post-visit follow-up or no-show recovery and rebooking or lost outcomes."}