{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/dd366875d5e44ebfaa7c87c5daacdbad\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/dd366875d5e44ebfaa7c87c5daacdbad-7c068496e5ab175b.gif","duration":181.5,"title":"How Helpify Turns Customer Questions Into Work","description":"A quick demo showing how Helpify handles pre-purchase facility quote requests and post-purchase damaged item cases for home gym equipment brands.\n\nThe goal is not just to answer customer questions - it is to capture the right details, create a case ID, and route the conversation into a clean workflow for the team."}