{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/dd6b74d46c1944baa9deb14a999fa2b5\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/dd6b74d46c1944baa9deb14a999fa2b5-e9edf7cb36ebb59f.gif","duration":387.648,"title":"Create and Refine a Multi-Step Winback Automation with Patch AI","description":"This Loom shows how to create and refine a multi-step Patch AI automation before saving it. The creator builds a campaign for customers who have not visited in 60 days or more and includes both SMS and email, with the automation running daily and checking the audience for eligibility. After reviewing the initial draft, they ask Patch AI to add more steps, including a follow-up SMS after waiting three days for customers who still have not checked in, and then an additional message. They also demonstrate refining the SMS tone to be more fun and focused on booking another visit, emphasizing that Patch AI can be iteratively improved step by step."}