{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ddd2ffe4136d4af5a50ff939d06840d6\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ddd2ffe4136d4af5a50ff939d06840d6-408fc466553a805d.gif","duration":319.7,"title":"Setting Up Inbound and Outbound Voice Calls","description":"This Loom explains how inbound and outbound phone routing works for AI voice agents. For inbound calls, you rely on your phone provider’s call forwarding rules to transfer calls to the voice agent number, such as 929-565-5619, based on conditions like answering time (for example within 20 seconds) or time of day. For outbound, voice calls are triggered for contacts in a journey, typically after the system sends text and the contact does not respond within a configured window such as three or 15 minutes, with strong recommendation to timegate calls so you do not dial in the middle of the night. If you do outbound calling, you should also set up an analogous inbound default so calls back to the same number are answered by a properly configured agent."}