{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/de1b358d49044db698ab6db74b33a344\" frameborder=\"0\" width=\"1918\" height=\"1438\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1438,"width":1918,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1438,"thumbnail_width":1918,"thumbnail_url":"https://cdn.loom.com/os/loom-media-content/loom/37470e71-fc5a-483d-9307-dc1ffaa18c79/736ac07a-66e5-47ac-9d02-57080f21dbc7/sessions-thumbnails-de1b358d49044db698ab6db74b33a344-6bc908e110d4d85f.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9yYjVnOGJkdXJoZzQ4cDFmIiwiYWxnIjoiUlMyNTYifQ.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.G29r9l-OPzr_3qHiKi4NnLEXgTqG94sMupK2bBTf9PRPvxF1aSXRtapXr2W-C5PaqCh9rznhvvuDYbpkgJ__RTQeR4PFpM3TfYTx1wLnEJg2rPvv2IajcduKE7LZg8Puz2YYlICVerQvL53RjBylGvRBD0sZxiRPwUsuUvwGOcMa4uxMNCeXnFcIdTcFghR4oQNwNhzrZrpsKlY9y9nGgjid4B64fmqt6MqXvtWdOS6OPzNliEE7ZskH7wX1KkEQGZjbhge8b8cSdz0G-OtKiZoWygUJfIQ0rK5xXXcYRYO7vWe7y1ToTVd015Ntw_PCaVw8wWvPd8mACXY71H7Msw&Expires=1791426677&Signature=D5N3cIZZfAJSmCLs8XaMck8tCVeNiXpDG1RyDPnSXahXR48DjhAweohH1ydlZxp9vWqRI4b0RHSajrYcmaI9T1VMFpu%7ERJTT6jVzlxkIM68IrV3FA9fBF5ZlSIa-6xhPjrCNTCJp6NqzcRBDs8o5PxDzfiqYrjohqAWtv3AUjST5X1KVv7rwpsrvmudPNa9O-weGGugCEXtue6447R0-CrxmLOSDA8vagg%7ER7rUd7wipcj6Zac70JnAP0yR9-qM4T%7EJ26c2DuZsPQ-k3Re4IEL411YbBrE%7EzckCo2bRpBGBN-gvlVatwInwpTnLEjWs0VOPIcv%7EfdNwRaqxNvZ2tgA__&Key-Pair-Id=KQOSYIR44AIC0","duration":127.669,"title":"How Tally Finds Hidden IT Ticket Causes","description":"This Loom explains how Tally, an intelligent agent, automatically files and resolves recurring support issues instead of waiting for employees to submit tickets. It points out that about 80% of employees lose real time to broken issues each month, yet almost none file tickets, allowing problems to persist silently. The example contrasts a calm desk with four tickets versus the same desk with Tally, where there are 29 friction events but zero tickets filed by employees and 3 hours 40 minutes lost, leading to the real cause of an expired certificate profile broken since March. Tally identifies the pattern, clears policy gates to apply the fix, and then notifies the employee after resolution. Pavan Raj, who shipped Fresh Service’s Employee Journey service, says he already solved the two hard parts."}