{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/dec9ec78add5447d9be3dd5c7212e999\" frameborder=\"0\" width=\"1670\" height=\"1252\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1252,"width":1670,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1252,"thumbnail_width":1670,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/dec9ec78add5447d9be3dd5c7212e999-d7f768e2bd631e77.gif","duration":513.841,"title":"Configuration Overview for Your Agent 🤖","description":"In this video, I provide an overview of the configuration tab for our agent, where you can set up the agent's name, communication style, and welcome message. I also discuss the agent toolkit, which includes the knowledge base, product information, and integrations with CRM systems. Additionally, I explain how to manage leads, configure work hours, and set up handoff controls for seamless communication between the agent and human operators. I encourage you to explore the settings and edit the default instructions to tailor the agent to your needs. Please make sure to sync your CRM statuses and test any changes you implement."}