{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/dfc5037991af4771bb2cf04b0cc5c064\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/dfc5037991af4771bb2cf04b0cc5c064-1004440e550c96a9.gif","duration":169.749,"title":"Set Up Agent Status Automation Triggers","description":"This Loom explains how to set up an automation that triggers when an agent is moved to a specific status, such as Contacted. The walkthrough directs viewers to go to Automations, then Agents, select Agent Status Change, and add the automation with a chosen status so it runs when the agent reaches Contacted. It then covers configuring delay preferences and adding steps like sending an SMS, including selecting an SMS template or entering message text and using a fallback number if no phone number is tied to the agent’s marketing campaign. The Loom concludes by testing the automation by moving an agent to Contacted and confirming it triggered for that specific agent."}