{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/e19e4706ce38479cb646e465e4f0a70a\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/e19e4706ce38479cb646e465e4f0a70a-00001.gif","duration":333.166666666667,"title":"Loom: How to Manage Multiple Task Owners in Zendesk","description":"Hey Bentley, in this shorter video, I'll give you a full breakdown of how to handle tickets with multiple task owners in Zendesk. I'll explain three options, starting with the built-in Zendesk feature called side conversation. I'll show you how to create a separate thread for each task owner and assign actions to them. This option allows you to link tickets together and set ticket fields. It's a clean and organized way to manage tasks in Zendesk."}