{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/e1e06fd0bd3a4a8c92dc163b20cdd277\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/e1e06fd0bd3a4a8c92dc163b20cdd277-1700621521795.gif","duration":369.14300000000003,"title":"Creating Scorecards and Reviewing Calls in the Regal App","description":"In this video, I will show you how to create checklists and scorecards directly in the Regal app for your QA coaching and training needs. Instead of using Google Sheets and Forms, you can now easily manage all your checklists and scorecards within the app. I will demonstrate how to create a scorecard template, add questions with different types and point values, and how the app automatically calculates the score. Additionally, I will explain how to filter and review specific calls based on scorecards."}