{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/e2b74b42a310478eb7287f2b393fc580\" frameborder=\"0\" width=\"1916\" height=\"1437\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1437,"width":1916,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1437,"thumbnail_width":1916,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/e2b74b42a310478eb7287f2b393fc580-5a22eeb07a609bc9.gif","duration":251.754,"title":"Sending direct message to linked Slack Channel","description":"In this video, I walk you through creating an automation rule for sending direct messages to a linked Slack channel for incidents, particularly useful during escalations. First, ensure that the chat and media tool is connected to the correct Slack workspace. I demonstrate how to set up a global automation rule, including configuring triggers and conditions based on incident comments. I also show how to add specific recipients for the direct messages. Please follow along and implement this automation in your own workspace to enhance incident communication."}