{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/e31cada86c7440a4a4a4fc3660580bc1\" frameborder=\"0\" width=\"1934\" height=\"1450\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1450,"width":1934,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1450,"thumbnail_width":1934,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/e31cada86c7440a4a4a4fc3660580bc1-b27ab298689cf49e.gif","duration":100.666667,"title":"How to Use Account History and CRM Follow Up","description":"This Loom explains how to use account history and follow up CRM to review a company or contact’s newest activity in one timeline. It shows how to open the account history from a company or contact record, where the feed loads newest entries first and can be filtered by tabs for notes, comments, emails, activity, record changes, or integrations. It also covers using show pills within each tab to narrow groups, plus toolbar filters like hide system, people, and date ranges such as today, last 7, 30, or 90 days or a custom range, with search text. If needed, it recommends resetting by clearing chips, setting the date to anytime, and clearing search."}