{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/e56ece0a151b4b72ac9b36e4c9b0757b\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/e56ece0a151b4b72ac9b36e4c9b0757b-7ec083053a6ac639.gif","duration":173.1,"title":"Understanding the Staircase AI Open Item Score","description":"The Staircase AI Open Items score, measures two key signals: support ticket activity and email thread status. Track the number of tickets opened by a customer weekly to help identify potential issues or escalations in the support channel. Additionally, Staircase AI monitors email threads bi-directionally to ensure nothing is overlooked or lost in the shuffle by providing your team a daily punch list of emails they should check to ensure closure."}