{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/e5ea996805a24453be6bbf2af7c70b40\" frameborder=\"0\" width=\"1108\" height=\"831\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":831,"width":1108,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":831,"thumbnail_width":1108,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/e5ea996805a24453be6bbf2af7c70b40-7898dda3959a31a6.gif","duration":220.5176,"title":"Multiple consultation requests from same customer disappear when one is selected - 16 November 2025","description":"In this video, I walk through the process of creating a new customer and adding family members within the same agency. I highlight a potential issue where users with multiple problems may not receive the appropriate consultations for each issue, as it seems only one consultation is being handled at a time. I ask for your help in understanding whether this is a problem with our goal definition or the system itself. It's crucial that we ensure users can address all their concerns effectively. Overall, everything else is functioning well, and I appreciate your insights on this matter."}