{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/e66d7f18412141e68ab8cf680577cb80\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/e66d7f18412141e68ab8cf680577cb80-55cac3763fdbd4de.gif","duration":125.568,"title":"Fixing Re-activation Campaign Invitation Routing","description":"This Loom explains a problem with how clients are being routed into the wrong automation campaigns. When the speaker creates a “campaign reactivation” by uploading a large CSV export from a booking software, all clients included in that list are also sent into the subsequent “automation after appointment” campaign. This happens even if an automation with the ID from the reactivation campaign is set, because the clients already exist in the list. As a result, invitations and message formats differ between SMS and the basic email invitation, leading to worse results when all invitations go to the reactivation campaign."}