{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/e73129b4968f4cb29a3606aa01691216\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/e73129b4968f4cb29a3606aa01691216-2f78ceb7fa79c1db.gif","duration":1057.061,"title":"x-rai Platform - Basic Training and Navigation","description":"In this video, I walk you through the x-rai platform, highlighting its features and how it can transform your call data into actionable insights. I explain the importance of using the right functions, like avoiding call parking, to ensure accurate data processing by our AI. Additionally, I emphasize the need for your team to state customer locations or account numbers during calls to improve noting accuracy. Please make sure to implement these practices for optimal results!"}