{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/e74f3e0a1f86403e863dc17aa4c7308f\" frameborder=\"0\" width=\"1672\" height=\"1254\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1254,"width":1672,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1254,"thumbnail_width":1672,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/e74f3e0a1f86403e863dc17aa4c7308f-4db8e7bb2e41c508-full.jpg","duration":192.981,"title":"Channeled + Intercom","description":"Today, I demonstrated how to convert Slack threads to intercom tickets using Channeled. You can either turn every customer conversation into a ticket or use a custom escalation method based on reactions or keywords. I showed how to escalate threads, enable forms for more information, and set up CSAT for customer feedback. The video ends with a demonstration of the process in Slack and Intercom. If you have any questions, feel free to reach out!"}