{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/e7a95da9c6394e1fb196c730767edac4\" frameborder=\"0\" width=\"1672\" height=\"1254\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1254,"width":1672,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1254,"thumbnail_width":1672,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/e7a95da9c6394e1fb196c730767edac4-7f65081069ced5d4.gif","duration":441.71,"title":"How to Reply to a Customers Without a Macro","description":"Use this format when responding to customer service tickets that don’t have a saved macro. Your message represents the brand, so tone, empathy, and clarity are critical. Follow the 6-step structure below to ensure professionalism, warmth, and resolution."}