{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/e85bf02ac595411c92e3d74ee9a21bec\" frameborder=\"0\" width=\"1918\" height=\"1438\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1438,"width":1918,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1438,"thumbnail_width":1918,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/e85bf02ac595411c92e3d74ee9a21bec-4be3a15e6855a425.gif","duration":106.639,"title":"Understanding the Failed Call Report","description":"In this video, I’ll walk you through how to access and utilize the failed call report effectively. I cover the steps to find the report, including filtering options and how to analyze error counts. I also highlight the Gen AI feature that explains the impact of errors on the customer journey. Please make sure to follow along and familiarize yourself with these tools for better insights."}