{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ea52d0837e424548ba2f0b0e6c4efc76\" frameborder=\"0\" width=\"1902\" height=\"1426\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1426,"width":1902,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1426,"thumbnail_width":1902,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ea52d0837e424548ba2f0b0e6c4efc76-c6979e6e002e5e94.gif","duration":298.385,"title":"What the Borrower Sees on Their End - BrokerPlus Help Center","description":"This Loom explains how BrokerPlus Client Portals work, showing what clients see when they receive an email link to fill out forms and upload documents. It highlights that clients do not need to set up accounts and that joint applications use individualized links so each party submits their own information without mixing. The video demonstrates automatic document screening with examples like an upload flagged as a resume instead of an employment letter, and how a client can request review and save their confirmation. It also shows client signing within the portal, where users can draw signatures and complete documents before submission."}