{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ea64601cbd294e4fb9d3759007ad2bf4\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ea64601cbd294e4fb9d3759007ad2bf4-3df96d3a2beadce7.gif","duration":108.441,"title":"Rejecting Cancellation Requests Email Workflow","description":"This Loom explains the cancellation rejection email flow when a cancellation request is declined after being submitted. The example email to Jim Doe states the cancellation has not been processed and that Frank Wellington will remain in the class, referencing Women’s Gymnastics, Jess’s Group. In the cancellations page, staff can reject a request so the student stays in the same class, and the email is then triggered to notify the parent. The Loom also demonstrates rejecting the cancellation for “Test user,” confirming the student remains in Beginner’s Saturday at 4."}