{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ea9a088e33cf45afb90a69fa26f0ed32\" frameborder=\"0\" width=\"1672\" height=\"1254\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1254,"width":1672,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1254,"thumbnail_width":1672,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ea9a088e33cf45afb90a69fa26f0ed32-0c2d63194c0a28e7.gif","duration":167.92,"title":"Track Status Description Changes in Service Request History ","description":"In this video, I explain how to view the service request history, which now includes details on who changed the status, when it was changed, and what it was changed to. This feature is designed to help us stay aligned, reduce confusion, and maintain a clear audit trail for better service management and follow-up. To access this information, simply pull up a service request and click the history icon in the upper left-hand corner of the screen. I encourage you to utilize this tool to enhance our service request tracking. Thank you for your attention!"}