{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/eaeeb78ce2bd4be7995f18ba5fce3b55\" frameborder=\"0\" width=\"1660\" height=\"1245\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1245,"width":1660,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1245,"thumbnail_width":1660,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/eaeeb78ce2bd4be7995f18ba5fce3b55-2f147d6d25281f09.gif","duration":353.056,"title":"How to Create and Apply Credit Memos","description":"This Loom explains how to create and apply a credit memo to refund a Terms customer for tires instead of using a direct refund. It notes that credit memos only work for Terms customers and cannot be applied to Cash on Delivery customers. The example shows a Terms order for four tires priced at 326.42 each, where the initial finalize creates a pending balance and the customer later requests to refund. The presenter creates a credit memo matching the invoice totals, then uses Pay Now to apply the credit so both the credit memo and invoice balances go to zero and the order status becomes paid with the credit."}