{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ec0e5e361a8849f4b918205fa005fb27\" frameborder=\"0\" width=\"1332\" height=\"999\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":999,"width":1332,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":999,"thumbnail_width":1332,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ec0e5e361a8849f4b918205fa005fb27-a62c6e8d17f0a26c.gif","duration":150.516,"title":"Patient Satisfaction Survey in SurgicalPerformance","description":"In this video, I walk you through our patient satisfaction survey within the PROMS system, which is automatically toggled on when you add a new case. Remember, the survey is sent out at two weeks and six weeks post-surgery, and you can only adjust survey settings within that timeframe to ensure accurate responses. I also explain how to interpret the traffic light system for survey results, where colors indicate the severity of patient responses. Over time, you'll see accumulated results displayed in an easy-to-read graph on your dashboard, which includes your net promoter score. Please make sure to utilize this feature to enhance our understanding of patient satisfaction."}