{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ec5706d29a38467d9bd8d5310d44b533\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ec5706d29a38467d9bd8d5310d44b533-1679328763059.gif","duration":163.37,"title":"New return form flow - Customer experience.","description":"The return form flow:\n\n1. Enter your order ID and registered email address and accept the privacy policy. \n\n2. Select between the relevant return types - Exchanges or Returns. \n\n3. 🆕This opens a new page for In the new page that opens, \n\n4. The first question, refers to the return reasons you have set and already been using - \"Could you let us know the reason why you're returning this item?\"\n\n5. 🆕The second question, \"We would love to hear more, you can type in new keywords by using comma\". Here they will be add more tags for return reasons. The system will save these tags and display commonly use tags for new customers for a smoother experience. \n\n6. Last is the description or option comment box, here the customer can add any additional comments. \n\n7. Click on \"Next\".\n\n8. 🆕This brings you back to the original page. \n\n9. Once all relevant products and return types are updated as require, Click \"Submit\".\n\n10. 🆕This opens the summary page. Here you can review the return request.\n\n11. Once reviewed, click on \"submit\". \n\n12. This submits the return request."}