{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ec6f20551db940bbaa938784297a6853\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ec6f20551db940bbaa938784297a6853-cd49b45cd6d70434.gif","duration":198.144,"title":"PWS Interactions Ledger for Utility Activities","description":"This Loom walks through the new interactions ledger within PWS for capturing utility activities at a location for audit and documentation. It shows how to access interactions from the location tab widget that displays the latest five activities or by clicking interactions to view the complete list, including examples like picture filter kit and service line flushing instructions tied to a lead service line replacement activity for LCRI and water sampling participation calls. It also explains that communications sent via the PWS communications module are automatically pulled into the ledger, and that users can add package material deliveries such as handing a water sampling sample kit to a customer on a given date, with options to edit or delete interactions and filter by type."}