{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ec7d683f900f4a7ab52cb6f2844d5bf2\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ec7d683f900f4a7ab52cb6f2844d5bf2-1692889387189.gif","duration":301.92,"title":"Conversations","description":"In this video, I will provide a detailed overview of the conversations view, which is where you will spend most of your time as a CSR. I will explain how to switch between branches, navigate the different message channels, and utilize features such as unread messages, search, and filters. Additionally, I will demonstrate how conversations in this view can include emails, SMS, GMB messages, and more, all in one channel. By the end of this video, you will have a clear understanding of how to efficiently manage conversations and access important contact information."}