{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ec874a8bb8784e5aa4155d3c124ba959\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ec874a8bb8784e5aa4155d3c124ba959-412ba730312bea5d.gif","duration":608.566667,"title":"Using Access Digital Assistant in My Access Portal","description":"This Loom explains how to use the Access Digital Assistant within the My Access Portal for product-specific help. Viewers can open the floating red button in the bottom right, select a product, and then ask questions using the AI chatbot, which can provide step-by-step answers and reference sources, and can route to a human if needed. The assistant also supports ongoing messages and tickets, where status updates and case lists refresh every four hours, and includes options to download a transcript and add attachments like screenshots. It also covers useful navigation such as the status hub and where to access help and news."}