{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ecd6490833d34ff5a0b785d014bcbb6a\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ecd6490833d34ff5a0b785d014bcbb6a-7e7b9ba7e5c7c988.gif","duration":448.1,"title":"Creating a Voice AI Agent","description":"This Loom explains the basics of setting up and configuring voice agents, including inbound, outbound, and specialist types. It walks through checking voice agent phone numbers in Settings Phone, purchasing a number by choosing an area code, and configuring a required fallback number in case the voice AI system is unavailable. It then shows creating a voice agent with an inbound default type, editing instructions, choosing an appropriate voice from the voice library, and configuring voice call settings like a recommended first message, max call duration defaulting to 10 minutes, and call transfers. The Loom also covers enabling conversational appointment booking and rescheduling, plus using transfers and specialist handoffs to keep calls focused. "}