{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ed0205f90457413fa0e0157228893f19\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ed0205f90457413fa0e0157228893f19-f3ddca4a95254be8.gif","duration":1146.608,"title":"x-rai Platform - Current Customer Module Training","description":"In this video, I dive into the key metrics related to customer calls, focusing on cancellation percentages and call resolutions. I highlight that a healthy cancellation rate for pest control services is typically between 4-6%, while early season rates can be higher. I also discuss the importance of understanding service cancellation versus appointment cancellation. Please take a moment to review the metrics and consider how we can improve our customer service based on this data."}