{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ed2216e1e7bb4c0d885aee2ff4caa09c\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ed2216e1e7bb4c0d885aee2ff4caa09c-a84f51abbe829156.gif","duration":124.331,"title":"How to Update Customer Notifications 📅","description":"In this video, I walk you through the process of rescheduling a customer's appointment and ensuring they receive the updated messages. First, we update the appointment by changing the date and time, in this case from the 4th to the 1st at 11am. Then, we remove the customer from the workflow and add them back in to restart the message sequence. This ensures they receive timely notifications, including a reminder one hour before their rental is due back. Please make sure to follow these steps whenever you reschedule an appointment."}