{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ed26091269994e46b47d55bed8670679\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ed26091269994e46b47d55bed8670679-53301cc9b2cb4006.gif","duration":471.43,"title":"Demo - Taxi Booking, Editing and Complaints","description":"In this video, I demonstrate how our taxi agent works for booking, amending, and managing taxi bookings. I walk through a conversation where I make a new booking from Charing Cross to Liverpool Street for 6 p.m., request a larger vehicle for extra luggage, and later change the time to 6 p.m. I also highlight how I requested a refund for a canceled journey from Oxford Circus to Baker Street on June 25th. I encourage you to explore how the agent interacts with our Zendesk system to manage these requests effectively. Please let me know if you have any questions or need further assistance!"}