{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ed2ff473c03d4f41a3d8c77c53733818\" frameborder=\"0\" width=\"1882\" height=\"1411\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1411,"width":1882,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1411,"thumbnail_width":1882,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ed2ff473c03d4f41a3d8c77c53733818-4135fd649f3d4350.gif","duration":2524.36,"title":"Opsgenie Migration Office Hours - October 7, 2025","description":"In this video, I walk you through the migration process from OpsGenie to Jira Service Management (JSM), highlighting key differences and what to expect during the transition. We discuss the necessary permissions required, the timeline for scheduling migrations, and the importance of verifying billing approvals. I also cover the new features available in JSM, including AI integrations for incident management and alert grouping. If you have specific questions or need assistance, please feel free to reach out or open a support ticket. Lastly, I encourage you to complete the survey linked in the chat to help us improve these sessions."}