{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/edc1bc19acd244ba8a634d1ff597916e\" frameborder=\"0\" width=\"1912\" height=\"1434\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1434,"width":1912,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1434,"thumbnail_width":1912,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/edc1bc19acd244ba8a634d1ff597916e-4bf44af64b8e4302.gif","duration":310.021,"title":"Defects Module Overview","description":"In this video, I walk you through the Defects module of our Whiparound dashboard, highlighting how to access it and organize defect reports effectively. I demonstrate how to filter defects by status, priority, and type, and emphasize the importance of toggling on the Defect Name column for clarity. I also explain how to update defect statuses, communicate with reporters, and create work orders for maintenance actions. Please ensure to mark defects as in progress when you create a work order to keep everything updated. By the end of this video, you should feel confident in managing and actioning defects within our system."}