{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ee9f5977c1724e4e88fe1f5d0876a0c6\" frameborder=\"0\" width=\"3496\" height=\"2622\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2622,"width":3496,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2622,"thumbnail_width":3496,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ee9f5977c1724e4e88fe1f5d0876a0c6-e9b2d9353858a6ff.gif","duration":45.858333,"title":"Customer Feedback and Tipping Process After Cleaning Service","description":"In this video, I walk you through the process of how our customers will receive a text message after their cleaning is completed. The message includes a link for them to rate their cleaning on a one-to-five-star scale and to add a tip based on a percentage or dollar amount. For example, if a cleaning costs $300, a customer might choose to tip 10%. I encourage you to familiarize yourself with this process so you can assist customers effectively. Please ensure you communicate this to your team!"}